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Mystery Shopping Mastery
19,99 € *
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How to Find The Truth Do you worry about what´s happening at the point of customer contact? Do you worry that you´re not getting the truth filtered up through the organisation? In Mystery Shopping Mastery, real-life practitioner Steven Di Pietro gives you the definitive guide on how to measure customer service and sales. Steven has been in the mystery shopping industry for over 10 years. He shares real-life examples and strategies to help you understand the full scale of measurement possibilities and choose the best one for your business. In this book, you´ll discover: How you intentionally and unintentionally get lied to. The different ways to measure customer service and sales. How to maximise and measure the ROI of a program. How to run a best practice mystery shopping program. How to choose a mystery shopping supplier. Along the way, Steven also shares some of the crazy things that happen in retail within different industries, so you can learn what to do and what not to do. Regardless of the size of your organisation, this book is an invaluable resource for retailers, manufacturers, and other research companies.

Anbieter: buecher.de
Stand: 23.11.2017
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Malta & Gozo Marco Polo Pocket Guide
8,49 € *
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´´Marco Polo Pocket Guide Malta and Gozo: the Travel Guide with Insider TipsExplore Malta and Gozo with this handy, pocket-sized, authoritative guide, packed with Insider Tips. Discover boutique hotels, authentic restaurants, the islands´ trendiest places, and get tips on shopping and what to do on a limited budget. There are plenty of ideas for travel with kids, and a summary of all the festivals and events that take place. Let Marco Polo show you all these wonderful islands have to offer. Malta and Gozo are a relatively small and intimate destination so a week is all you need to experience all of the extraordinary variety: megalithic temples, medieval cities, baroque churches and peaceful villages. You can dive, windsurf, swim and play golf, or just simply sun yourself on the rocks. See some of the world´s oldest stone structures, some amazing dive sites, delightful bays and fishing ports such as Marsaxlokk. This is Malta and Gozo!

Anbieter: buecher.de
Stand: 23.11.2017
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Mauritius Marco Polo Pocket Guide
8,49 € *
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´´Marco Polo Pocket Guide Mauritius: the Travel Guide with Insider Tips. Explore Mauritius with this handy, pocket-sized, authoritative guide, packed with Insider Tips. Discover boutique hotels, authentic restaurants, the island´s trendiest places, and get tips on shopping and what to do on a limited budget. There are plenty of ideas for travel with kids, and a summary of all the festivals and events that take place in Mauritius. Let Marco Polo show you all this tropical paradise has to offer. Mark Twain once said that God created Mauritius first and then modelled Paradise on it. Whoever flies to Mauritius is looking for sun, sand and sea; what you will find is an absolutely magical place. Experience the jewel of the Indian Ocean up-close. Just an hour from the beach you will be in the rainforest, and it only takes a few minutes from the Tamil temple to the Christian shrine. Experience the bustle of Port Louis and discover the colourful villages nearby which seem to come from a different age. This is Mauritius!

Anbieter: buecher.de
Stand: 23.11.2017
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Rhodes Marco Polo Guide
8,49 € *
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Experience all Rhodes´s attractions with this up-to-date and authoritative guide, packed with Insider Tips. Most holidaymakers want to have fun and feel relaxed from the moment they arrive at their holiday destination - that´s what Marco Polo Guides are all about. You´ll discover great hotels, restaurants, trendy places and nightlife venues, plus shopping tips and suggestions for those on a tight budget. Also contains: Perfect Route, Festivals & Events, Travel Tips, Links, Blogs, Apps & more, Greek phrase book and index. MARCO POLO Rhodes guides you along spectacular coasts for windsurfing and relaxing between glorious bays, to ancient monuments such as the Lindos Acropolis, and the splendid legacies of the numerous European powers that left their mark here, primarily in the lively capital with its magnificent Old Town. As the most popular of all Greek holiday islands, Rhodes has numerous attractions for holidaygoers: water sports and mountain biking can be just as much a part of your holiday as great cuisine, hip beach bars and romantic sunsets.The Insider Tips reveal where you can find deserted beaches and where the in-crowd meets up. The Best Of pages highlight some unique aspects of Rhodes, recommend things to do for free, have tips for rainy days and for where you can relax and unwind. You´ll also find out What´s Hot on the island. The Trips & Tours chapter suggests a boat trip along the east coast and a bike ride leading you inland. Finally, the Do´s & Don´ts point out some of the things you need to be aware of and watch out for when visiting the island. MARCO POLO Rhodes provides comprehensive coverage of the island. To help you get around there´s a detailed road atlas inside, a useful folding map of Rhodes Town in the backcover, plus a handy pull-out map.

Anbieter: buecher.de
Stand: 23.11.2017
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Madeira, Porto Santo Marco Polo Guide
8,49 € *
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Experience all of Madeira´s attractions with this up-to-date, authoritative guide, packed with Insider Tips. Most holidaymakers want to have fun and feel relaxed from the moment they arrive at their holiday destination - that´s what Marco Polo Guides are all about. You´ll discover fabulous hotels, restaurants, trendy places, the best night life, plus shopping tips, suggestions for those on a tight budget, tips for travel with kids and ideas for sports and other activities. Also contains: the Perfect Route, Festivals & Events, Travel Tips, Links, Blogs, Apps & more, plus a Portuguese phrasebook and comprehensive index. MARCO POLO Madeira presents an island with varied landscapes almost like no other. The guide leads you along spectacular coasts, through green valleys, ancient juniper forests and to impressive summits. But it isn´t just nature lovers who´ll find Madeira a paradise: in the capital, Funchal, shopping and culture are both at large, while beaches and lidos are ideal for relaxing.The Insider Tips reveal how you can see Madeira from above, and the Best Of pages highlight unique aspects of Madeira, recommend things to do for free, have tips for rainy days and for where you can relax and unwind. The Perfect Route takes you right across the island, visiting the best places en route. You´ll find out What´s Hot on the island and which websites, blogs and apps can tell you more. The Trips & Tours chapter takes you to cascading waterfalls and though a largely virgin wilderness where fitness and sureness of foot are essential. In Sports & Activities you´ll find all the contact details for pursuits such as canyoning and parasailing alongside more established pastimes of hiking and water sports. The Dos & Don´ts tell you why even men shouldn´t walk around without a top on and why women can leave their high heels at home. MARCO POLO Madeira provides comprehensive coverage of the island. To help you get around there´s a detailed road atlas, maps of Funchal and the island´s bus routes in the backcover, plus a handy pull-out map.

Anbieter: buecher.de
Stand: 23.11.2017
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Thailand Marco Polo Guide
8,49 € *
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Experience all of Thailand´s attractions with this up-to-date, authoritative guide, packed with Insider Tips. Most holidaymakers want to have fun and feel relaxed from the moment they arrive at their holiday destination - that´s what Marco Polo Guides are all about. You´ll discover the best hotels, restaurants, trendy places and night life hotspots, plus shopping tips, suggestions for those on a tight budget, tips for travel with kids and ideas for sports and many other activities. Also contains the Perfect Route, Festivals & Events, Travel Tips, Links, Blogs, Apps & more and a comprehensive index. Thailand is a land full of secrets, unfamiliar but at the same time alluring. It is a land full of the joys of life, a land of smiles, a land between tradition and modernity. Trekking, diving, cooking courses, meditation and shopping fun: Buddha´s blessing seems ever-present. MARCO POLO Thailand immerses you in a realm made for holidaymakers.It has you exploring the boomtown of Bangkok and discovering a culture rooted in Buddhism; it entices you to the top of Thailand´s highest mountain and leads you across the broad plateau of the northeast. The Insider Tips tell you on which southern islands you can still find peaceful bays and where you can learn to ride an elephant. You´ll find out What´s Hot in Thailand, whether decadently sweet desserts or the action-packed ball game of Sepak Takraw. The Perfect Route takes you to the mountains of the north, island hopping in the Andaman Sea and to the largest area of virgin jungle in Southern Thailand. The Where to Start boxes help you get your bearings in the larger towns and cities, while the Dos & Don´ts tell you why you should neither get involved with touts nor involved in an argument. MARCO POLO Thailand provides comprehensive coverage of the country. To help you get around there´s a detailed road atlas inside, a useful folding street map of Bangkok in the back cover, plus a handy pull-out map.

Anbieter: buecher.de
Stand: 23.11.2017
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Dubrovnik & Dalmatian Coast Marco Polo Guide
8,49 € *
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Marco Polo Dubrovnik & Dalmatian Coast: the Travel Guide with Insider Tips!Experience all of Dubrovnik´s attractions with this up-to-date, authoritative guide, complete with ´Best Of´ recommendations. You´ll discover excellent hotels, restaurants, where to shop, trendy places, local nightlife, tips for shopping and getting by on a tight budget, as well as ideas for children, sports and numerous other activities. Also contains: the Perfect Route, Travel Tips, Links, Blogs, Apps & more, Travel with Kids, Croatian phrasebook, and index. Dubrovnik is a holiday paradise, but one that has been transformed, with high-class hotels, elegant restaurants and a vibrant nightlife. MARCO POLO Dubrovnik & Croatian Coast leads you to one of the top destinations in the Adriatic. The calm, often austere beauty of the islands and bays, the crystal-clear water, the romantic settings of medieval harbour towns full of historical gems are just waiting to be discovered. Insider Tips reveal how you can try your hand at becoming a lighthouse keeper and where to find the dreamiest bays.The ´Best Of´ pages highlight some unique aspects of Dubrovnik, recommend things to do for free, and contain tips for rainy days and where you can relax and unwind. You´ll find out What´s Hot in Croatia, such as diving for ancient treasure. The Trips & Tours include the island of Vis and the Plitvice Lakes; in Sports & Activities you´ll find numerous listings for adventure and water sports. The Dos & Don´ts tell you what to do when the Bora wind blows up and why you should stick to the footpaths. MARCO POLO Dubrovnik & Dalmatian Coast provides comprehensive coverage of the region. To help you get around there´s a detailed road atlas inside, useful maps of Dubrovnik, Split, Trogir and Zadar Town in the backcover, plus a handy pull-out map.

Anbieter: buecher.de
Stand: 23.11.2017
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Krakow Marco Polo Guide
8,49 € *
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With this up-to-date, authoritative guide you can experience all the sights of Krakow, supplemented by ´´Best Of´´ recommendations. You can discover great hotels, restaurants, trendy spots, entertainment venues and shopping locations; the new ´´Where to Start´´ boxes also tell you where it´s best to start off on your tours. And with the Low Budget tips you´ll also get ideas for travel with kids and suggestions for sport and activities. Also contains: Festivals & Events, Travel Tips, Links, Blogs, Apps & More, Useful Phrases in Polish and index. In addition, the Perfect Day is full of tips for your tour of the city from morning till evening. You´ll also find the new pull-out map a useful supplement to the large street atlas. Even though Krakow´s history stretches back hundreds of years, there´s no question of a stuffy museum-like atmosphere. The metropolis on the Vistula is full of energy and almost Mediterranean vitality. With the MARCO POLO Krakow guide you´ll be able to explore Poland´s most visited city with its very special atmosphere, a mix of culture and vibrant life, of history and modernity, of looking to the future and legends of the past. With this practical guide book, small enough to slip into your pocket, you can stroll through Krakow in search of Copernicus, experience popular festivals and undertake a journey back through time surrounded by architecture of a timeless beauty. Or you can enjoy life in the city´s best restaurants, cafes and clubs. The MARCO POLO Insider Tips tell you where you can eat particularly tasty pierogi, the dumplings typical of Poland; why it´s worth visiting the flea market on Plac Nowy; and why you should get to the magnificent wooden altarpiece by Veit Stoss in the St. Marys Basilica at least 15 minutes before opening. The ´´Best Of´´ pages show where to find what´s unique to Krakow, where the great places for free are and give you tips on what to do on rainy days and where you can relax and chill out. You can find out what´s now all the rage in the city, whether its milk bars, outlandish designer fashion or staying in an apartment instead of a hotel. The Walking Tours show you the way to Krakow´s largest fruit and vegetable market, quarters with magnificent villas or to the trendy district of Podgorze with its contrasts between Jewish ghetto and modern art. And, last but not least, the Dos & Don´ts advise you why throwing away a cigarette stub can be expensive, and why it´s best not to place any trust whatsoever in traffic lights and zebra crossings. MARCO POLO Krakow gives comprehensive coverage of all the city´s districts. To help you find your way around there´s a detailed street atlas, plan of the tram network in the back cover and additional pull-out map.

Anbieter: buecher.de
Stand: 23.11.2017
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Lanzarote Marco Polo Guide
8,49 € *
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Experience all of Lanzarote´s attractions with this up-to-date, authoritative guide, packed with Insider Tips. Most holidaymakers want to have fun and feel relaxed from the moment they arrive at their holiday destination - that´s what Marco Polo Guides are all about. You´ll discover gorgeous hotels, restaurants, the best night life, plus shopping tips, suggestions for those on a tight budget, tips for travel with kids and ideas for sporting activities on offer. Also contains: the Perfect Route, Festival & Events, Travel Tips, Links, Blogs, Apps & more, Spanish phrasebook and a comprehensive index. It isn´t just the sea and sand that promises a really special holiday in Lanzarote, but also the incomparable landscape: lava fields, ash mountains, and eruption craters which shimmer from black to rust red in the sun, contrast with snow-white villages and sparse but bright green vegetation. MARCO POLO Lanzarote introduces you to a unique travel destination. The fourth largest of the Canary Islands was created from fiery eruptions, and, more than any of its neighbours, has been shaped by vulcanism.This pocket-sized guide suggests places to go for breathtaking views, peaceful fishing villages, towns full of colonial architecture and bustling holiday resorts in which you can enjoy a whole range of activities from water sports to hiking. The Insider Tips reveal where you can eat the best fish at sunset and why you should definitely visit the subterranean Cueva de los Verdes. The Best Of pages highlight some unique aspects of Lanzarote, recommend things to do for free, and contain tips for rainy days and for where you can relax and unwind. You´ll find out What´s Hot on the island, whether eco camping, smart cafes or local fashion creations. The Trips & Tours lead you to the volcanic heart of the island and across to neighbouring Fuerteventura. Finally, the Dos & Don´ts point out some of the things you need to be aware of and watch out for when visiting the island. MARCO POLO Lanzarote provides comprehensive coverage of the island. To help you get around there´s a detailed road atlas inside, really useful maps of Arrecife and Puerto del Carmen in the backcover, plus a handy pull-out map.

Anbieter: buecher.de
Stand: 23.11.2017
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Algarve Marco Polo Guide
8,49 € *
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Experience all of the Algarve´s attractions with this up-to-date, authoritative guide, packed with Insider Tips. Most holidaymakers want to have fun and feel relaxed from the moment they arrive at their holiday destination - that´s what Marco Polo Guides are all about. You´ll discover excellent hotels, restaurants, trendy places and buzzing nightlife, plus shopping tips, suggestions for a tight budget, details of all the sports and activities on offer and ideas for Travel with Kids. Also contains: the Perfect Route, Festivals & Events, Travel Tips, Links, Blogs, Apps & more, Portuguese phrasebook and comprehensive index. Clean and clear water, fresh sea air, glorious beaches, bays, remarkable rock formations, lagoon islands, a unique subtropical climate: the list of the Algarve´s distinguishing features contains everything that the holidaymaker could possibly wish for, and by following the Perfect Route, you´ll experience every aspect. The Insider Tips, peppered throughout the guide, reveal insights such as where you can spend a romantic night in a windmill, and how you can cycle along the coast.The Best Of pages highlight some unique aspects of the Algarve, recommend places to go for free, and have tips for rainy days and where you can relax and chill out. Panels in each chapter suggest things to do if you´re on a tight budget and where to pick up some real bargains. Trips & Tours lead you away from the beach to discover the wild west and the rich east. In the Sport & Activities chapter highlights the Algarve´s famous golf courses and beach-based water sports. You will also pick up ideas for adventures such as safaris into the hinterland to see beekeepers at work, or bird watching in the Ria Formosa National Park. Finally, the Dos & Don´ts point out some of the things you need to be aware of and watch out for when visiting the region. MARCO POLO Algarve provides comprehensive coverage of the region. To help you get around there´s a detailed road atlas inside, useful town maps of Albufeira, Faro, Lagos and Tavira in the backcover, plus a handy pull-out map. A must-have for all travellers, including those who haven´t bought a travel guide in the past - all this for only GBP5.99!

Anbieter: buecher.de
Stand: 23.11.2017
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