How to Find The TruthDo you worry about what´s happening at the point of customer contact? Do you worry that you´re not getting the truth filtered up through the organisation? In Mystery Shopping Mastery, real-life practitioner Steven Di Pietro gives you
How to Find The Truth Do you worry about what´s happening at the point of customer contact? Do you worry that you´re not getting the truth filtered up through the organisation? In Mystery Shopping Mastery, real-life practitioner Steven Di Pietro gives you the definitive guide on how to measure customer service and sales. Steven has been in the mystery shopping industry for over 10 years. He shares real-life examples and strategies to help you understand the full scale of measurement possibilities and choose the best one for your business. In this book, you´ll discover: How you intentionally and unintentionally get lied to. The different ways to measure customer service and sales. How to maximise and measure the ROI of a program. How to run a best practice mystery shopping program. How to choose a mystery shopping supplier. Along the way, Steven also shares some of the crazy things that happen in retail within different industries, so you can learn what to do and what not to do. Regardless of the size of your organisation, this book is an invaluable resource for retailers, manufacturers, and other research companies.
Mystery Shopping Mastery:Revealing Truth in Business Steven D Di Pietro
This special box set contains five books in one! Here is a preview of what you´ll learn with Narcissism Unleashed!: Narcissism, sociopath, and psychopath - definitions and distinctions A look at narcissistic personality disorder Case studies of a narcissist, sociopath, & psychopath Understanding sociopaths and psychopaths Frequently asked questions about narcissists, sociopaths, and psychopaths Much, much more! Here is a preview of what you´ll learn with Mind Control Mastery: The fundamentals of human psychology and manipulation, persuasion, and deception How the power of suggestion changes perception The four golden tactics for manipulation The four golden tactics for persuasion The three golden tactics for deception Much, much more! Here is a preview of what you´ll learn with The Shopping Addiction: The seductive charms of shopping When the charm turns to a curse The whys of shopaholics How to cure shopping addiction Much, much more! Here is a preview of what you´ll learn with Living with OCD: What is OCD? OCD or OCPD? OCD in children How to cope with OCD Much, much more! Here is a preview of what you´ll learn with The Ultimate Self-Esteem Guide: What is self-confidence? How your early years shaped you What is self-esteem? How to overcome your self-defeating thoughts Steps in building your self-confidence Much, much more! 1. Language: English. Narrator: Millian Quinteros. Audio sample: http://samples.audible.de/bk/acx0/049523de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
Change the quality of your travels to Italy with this amazing phrasebook. This easy-to-search, easy-to-use phrasebook will help you communicate with the locals - +1000 common phrases/sentence structures included. As an educator for more than 20 years, I´m a fan of teaching others. And there is no greater challenge than to learn a language and to use that tool when traveling abroad! I created this Italian phrasebook as a way to increase your enjoyment when traveling to such amazing places as Rome, Venice, and Florence. Imagine what the ability to communicate with the locals will do for your travel experience, allowing you to connect with new and interesting people, or even live or study in places like Naples or Siena! In essence, it´s a journey to become more open-minded about the world, discovering amazing new people in the process. In this book, you have the main tools you will need to develop pronunciation, phonology, and sentence structure. The grammar section is clear, and holds all the references you will need when on your travels. From general conversation, to accommodations, travel and ordering dinner, this is an invaluable resource to keep in your pocket and assist you in common situations you will find yourself in your travels. I invite you to listen on and begin a fascinating learning experience. Here is a preview of what you will learn: Specific situational references to help you when eating out, traveling, requesting directions, shopping, and much more! The fundamental vocabulary that will get you off your feet in no time Basic slang and other tips to interact better with the locals Common phrases to use when traveling to Italy Basic grammar and pronunciation, so you will feel comfortable in your interactions in Italian Other resources to continue learning and improving your mastery of the language 1. Language: English. Narrator: Edoardo Camponeschi. Audio sample: http://samples.audible.de/bk/acx0/092093de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.
The Great Nebula in Orion The Great Nebula in Orion centers on the accidental reunion of two mature women who went to college together. Louise (Stephanie Gordon) is a successful New York fashion designer who lives in an apartment overlooking the Hayden Planetarium. She has run into Carrie (Tanya Berezin) in Bergdorf´s on a shopping trip from her home in Boston. Carry has married into the upper 2 percent, firmly entrenched in a life of social perquisites; but the site of the planetarium takes her back to an almost forgotten romance with a young dreamer who introduced her to the majestic mysteries of the constellations in the night sky. As these two catch up on the intervening years, secrets are revealed that shake the complacency of the present, with tumultuous passions buried in the past. Ludlow Fair In a turn of comedic mastery, Ludlow Fair treats us to the tribulations of two mismatched young women sharing an apartment. Rachel (Trish Hawkins) has turned in her recent boyfriend, Joe, for making off with her savings, and now wonders if she´s done the right thing. Her contrasting roommate is cynical Agnes (Conchata Ferrell) who reminds Rachel of thedizzying history of young men the pretty girl has run through before falling prey to a hunk who´s ripped her off. While Rachel stews over her moral dilemma, Agnes is preparing for bed, fighting off a cold, and hoping for a threadbare romantic lunch with her boss´ skinny son. All Rachel wants is to be assured things will be better tomorrow, but Agnes shoots that down: It will be exactly the same tomorrow. The bittersweet contrast between these young ladies is heartbreakingly funny. The Moonshot Tape The Moonshot Tape lets us listen to Diane (Judith Ivey), a famous short-story writer revisiting her Midwestern hometown. She is being interviewed by a local girl writing for the high school paper. Diane is staying in a motel near a hospital, where he... 1. Language: English. Narrator: Tanya Berezin, Conchata Ferrell, Stephanie Gordon, Trish Hawkins, Judith Ivey. Audio sample: http://samples.audible.de/bk/naxo/001381de/bk_rhde_002536_sample.mp3. Digital audiobook in aax.