´Online Shopping´ Customer Satisfaction and Loyalty in Norway:Good service, good earning in a country rich of oil resource Pervaiz Ali, Sudha Sankaran
Consumer e-satisfaction towards online apparel shopping: Female market: Dhapinder Cheema
The Relationship between Service Environment and Consumer Satisfaction:Mediated by Hedonic and Utilitarian Shopping Value Shisok Kim
User Satisfaction Toward Design and Facilities of The Baby Room:In Klang Valley, Malaysia Shopping Center Y. M Yeong
A BMW in a Costco parking lot? A working class family with a 50-inch plasma TV? What´s going on in the mind of the new consumer? Today´s consumers can seem impossible to understand, and even harder to please. For instance, the average mall shopper will spend about $100, then leave when she hits that limit. She´ll probably buy shoes rather than clothing, because she doesn´t want to think about her dress size. And the store most likely to get her money isn´t the one with the nicest display or the deepest discounts, it´s the one closest to her parking spot. In his consulting with dozens of leading companies, Michael J. Silverstein has interviewed thousands of customers, extracting fascinating patterns about what really drives their purchase decisions. His first book, the acclaimed best seller Trading Up, has taught a generation of marketers about the ´´new luxury´´ phenomenon, and why consumers will happily pay a steep premium for goods and services that are emotionally satisfying, from golf clubs to bathroom fixtures to beauty products. But Trading Up revealed only part of the story of the new consumer. The same middle-class people who are happily trading up at Victoria´s Secret and Panera are going on treasure hunts at Costco and Home Depot. And they are often getting as much emotional satisfaction in the discount stores as in the luxury stores. Treasure Hunt shows how even the most mundane shopping, for things like paper towels and pet food, has become an adventure rather than a tedious chore. 1. Language: English. Narrator: John H. Mayer. Audio sample: http://samples.audible.de/bk/rand/000827/bk_rand_000827_sample.mp3. Digital audiobook in aax.
The retail world is undergoing a fundamental transformation. Rapidly evolving technology, globalization, and a saturated marketplace offer consumers instant access to thousands of equally compelling products and services, creating unprecedented levels of expectation. The impact of these changes is so profound that 50 percent of today´s retailers and consumer companies will not survive it. Traditional business models will become extinct, and the relationship between vendors and consumers will shift dramatically. Here, industry experts Robin Lewis and Michael Dart identify the forces behind these changes and look at the retail heroes of today and tomorrow to see how their business models are responding to the modern marketplace. They profile industry giants such as VF Corporation (owner of Wrangler and The North Face), Starbucks, and Ralph Lauren, as well as cutting-edge favorites like Apple, Gilt Groupe, and Amazon, to uncover why some retailers are so successful at reaching today´s increasingly elusive and demanding customer while others miss the mark by a mile. What they find are three crucial factors that determine whether businesses win or lose: Neurological Connectivity - creating an addictive, irresistible shopping experience, from preshopping anticipation to consumption satisfaction Preemptive Distribution - using all possible distribution platforms to access consumers ahead of the competition Value Chain Control - vertically integrating control of a company´s entire value chain, from creation through point of sale, for maximum delivery on the brand promise This essential formula, Lewis and Dart argue, is responsible for virtually every retail success story of the past few decades. So while the landscape may never look the same, The New Rules of Retail gives business leaders the tools they need to not only survive, but thrive. 1. Language: English. Narrator: Brian O´Neill. Audio sample: http://samples.audible.de/bk/adbl/002919/bk_adbl_002919_sample.mp3. Digital audiobook in aax.
Meet Tony Hill´s most twisted adversary - a killer with a shopping list of victims, driven by the most perverted of desires. The murder and mutilation of teenager Jennifer Maidment is horrific enough on its own. But it´s not long before Tony realises it´s just the start of a brutal and ruthless campaign that´s targeting an apparently unconnected group of young people. Tony battles to find the answers that will give him personal and professional satisfaction in his most testing investigation yet. 1. Language: English. Narrator: Saul Reichlin. Audio sample: http://samples.audible.de/bk/howe/002417/bk_howe_002417_sample.mp3. Digital audiobook in aax.
EXCLUSIVE TO DOWNLOAD: Includes an interview with Val McDermid discussing Fever of the Bone. ´You should have been a detective. If there´s one thing the last year has proved, it´s how good you are at finding things out. Not simple things. Hard things. Things that nobody is supposed to be able to find out. Things that are buried so deep nobody even thinks twice about them. The sort of things that turn people´s lives inside out once they´re exposed.´ Meet Tony Hill´s most twisted adversary - a killer with a shopping list of victims, a killer unmoved by youth and innocence, a killer driven by the most perverted of desires. The murder and mutilation of teenager Jennifer Maidment is horrific enough on its own. But it´s not long before Tony realises it´s just the start of a brutal and ruthless campaign that´s targeting an apparently unconnected group of young people. Struggling with the newly awakened ghosts of his own past and desperate for distraction in his work, Tony battles to find the answers that will give him personal and professional satisfaction in his most testing investigation yet. 1. Language: English. Narrator: Michael Maloney. Audio sample: http://samples.audible.de/bk/twuk/000248/bk_twuk_000248_sample.mp3. Digital audiobook in aax.
Master your saving and spending habits. This book contains proven steps and strategies on how to improve your understanding of money and help you to master money saving and spending habits. Your money-making capabilities depend on your understanding of the psychology of money. Even you buy money-saving books to learn about money-making, without understanding the psychology of money, it will be difficult for you to change your money mindset. What made you buy this book? Are you facing the same problems others have understanding money? Are you wondering why you are failing to save enough money even after reading many money-saving books? Why you are not able to stop yourself buying unneeded and costly items? Have you ever wondered why you handle money the way you do? Perhaps you´re a saver and you feel satisfaction every time you look at your growing account balances and displeasure when you need to buy something or maybe you enjoy doing shopping, looking at life as something to enjoy, so you buy on impulse and pay little attention to how you´ll survive in the future. A good money mindset is always needed to have good personal finance. While many people believe that money-handling habits come from parents or caregivers, current research is proving that our habits aren´t just based on conditioning and money management lessons we learned as kids. There are spenders and savers in the same families, kids who grew up in poverty and still develop great wealth, and heirs who blow the family fortune. If it´s not how you´re brought up, what does shape the way you view money? Buy your copy today! 1. Language: English. Narrator: Stephen Hufford. Audio sample: http://samples.audible.de/bk/acx0/066156/bk_acx0_066156_sample.mp3. Digital audiobook in aax.