How to Find The Truth Do you worry about what´s happening at the point of customer contact? Do you worry that you´re not getting the truth filtered up through the organisation? In Mystery Shopping Mastery, real-life practitioner Steven Di Pietro gives you the definitive guide on how to measure customer service and sales. Steven has been in the mystery shopping industry for over 10 years. He shares real-life examples and strategies to help you understand the full scale of measurement possibilities and choose the best one for your business. In this book, you´ll discover: How you intentionally and unintentionally get lied to. The different ways to measure customer service and sales. How to maximise and measure the ROI of a program. How to run a best practice mystery shopping program. How to choose a mystery shopping supplier. Along the way, Steven also shares some of the crazy things that happen in retail within different industries, so you can learn what to do and what not to do. Regardless of the size of your organisation, this book is an invaluable resource for retailers, manufacturers, and other research companies.
This new, thoroughly updated sixth edition of Bradt´s Albania remains the only standalone guide to this dynamic and rapidly modernising eastern European country, from the capital, Tirana, a lively European city, with shopping malls, cycle paths, museums, galleries and historic buildings, to remote outposts where traditional ways of life prevail. Updated by expert author Gillian Gloyer, it includes all developments since the last edition, reflecting changes such as continued investment in the road network and construction of fast highways connecting main cities, improved hotel provision and new museums dedicated to Albania´s communist history. Despite such modernisation, Albania is one of very few European countries where it is still possible to immerse yourself in traditional lifestyles and culture, and Bradt´s Albania provides details of where to experience this for yourself. In highland villages, people tend their livestock and gather their crops with little or no mechanisation; they milk their cows and goats by hand, they make their own cheese and bread, they distil home-made spirits from local fruits and berries. In addition, many villagers have opened up their traditional homes as guest-houses, offering a wonderful opportunity to experience their culture first-hand. Bradt´s Albania also includes details of watching the country´s rare wildlife, such as wildcats, lynx, wolves and bears, and of visiting its three World Heritage Sites: the archaeological site and national park of Butrint and the Ottoman cities of Berati and Gjirokastra. Iso-polyphony, the traditional music of the south-west, is also listed as part of World Heritage by UNESCO. With rigorously researched historical and archaeological background information, detailed notes on popular and less well-known hiking routes and other outdoor activities, specialist contributors on wildlife, military history and other topics, and an unparalleled wealth of practical advice for the independent traveller, Bradt´s Albania is the ideal companion for discovering this intriguing country.
In Christmas with Gordon, superstar chef Gordon Ramsay offers inspiration, advice and 75 failsafe and delicious recipes for all occasions over the Christmas period. The stars of the show are five Christmas Feasts - turkey, goose, beef, ham or sea bass - and the recipes include starters, accompaniments and desserts for each. To take the stress out of Christmas Gordon offers masses of advice on ordering, shopping, preparation and timing. Also included is a great chapter on Party Food, and inspired recipes for Breakfast and Brunch, Lunches and Suppers, and Sweet Treats. Gordon´s favourite Christmas ingredients, including stilton, smoked salmon, turkey and ham, are highlighted with suggestions for creative ways to use them over the Christmas period. Plus there´s advice on wines and party drinks, cheese and other festive ingredients to make this the essential guide to the perfect Christmas.
We travel to grow – our Adventure Guides show you how. Experience the places you visit more directly, freshly, intensely than you would otherwise – sometimes best done on foot, in a canoe, or through cultural adventures like art courses, cooking classes, learning the language, meeting the people, joining in the festivals and celebrations. This can make your trip life-changing, unforgettable. All of the detailed information you need is here about the hotels, restaurants, shopping, sightseeing. But we also lead you to new discoveries, turning corners you haven´t turned before, helping you to interact with the world in new ways. That´s what makes our Travel Adventure Guides unique. The author is fascinated with these islands and her passion comes across in the text, which is lively, revealing and a pleasure to read. Detailed town and regional maps make planning day-trips or city tours easy. Adventures covered range from town sightseeing tours and nature watching to sea kayaking and mountain climbing excursions. Travelers looking for a more relaxed vacation may want to sign up for dance lessons and take part in the local Carnaval or join a local cycling club - these cultural adventures will introduce you to the people and afford you a truly unique travel experience. This guide focuses on Bonaire primarily and is based on material found in our larger book, Aruba, Bonaire & Curacao Pocket Adventures.
Excerpt from Juvenile Delinquency (Philadelphia, Pa.): Hearings Before the Subcommittee to Investigate Juvenile Delinquency of the Committee on the Judiciary, United States Senate, Eighty-Third Congress, Second Session, Pursuant to S. Res. 89, Investigation of Juvenile Delinquency in the United States The chairman. The meeting of the subcommittee is scheduled for 10 o´clock this morning. We will now be in order. I am going to start the meeting earlier because of the number of witnesses we have over the 2-day session. I would like to say before the witnesses are called, during the next 2 days the Senate Subcommittee to Investigate Juvenile Delinquency, which was created last August pursuant to Senate Resolution 89, will hear statements and testimony relating to the problems of youth in trouble in Philadelphia, and I would like to stress youth trouble, instead of delinquency - youth in trouble. It is hoped that these hearings will bring out the extent and char acter of juvenile delinquency in Philadelphia. Through the state ments and testimony we are to hear, more light will be thrown on the causes and the ways and means of preventing juvenile delinquency. By the way, while I am in this city I almost feel I am a native because I was born and raised just 9 miles from here, over in New Jersey. This has virtually been the shopping center, the educational center of my life. In the time allotted we cannot do more than highlight a few of the pressing problems, such as vandalism, gangs, and perhaps alcohol. We shall also seek statements and testimony relating to the services available to youth, I mean your municipal, county, and State services, the private and public welfare recreation and housing agencies; the courts, and how you run your courts, particularly the juvenile courts, and all your institutions. That is, all the institutions which have a part in the youth program. There are many areas we are not touching. Some of them have been covered at our other hearings in Washington and elsewhere. About the Publisher Forgotten Books publishes hundreds of thousands of rare and classic books. Find more at www.forgottenbooks.com This book is a reproduction of an important historical work. Forgotten Books uses state-of-the-art technology to digitally reconstruct the work, preserving the original format whilst repairing imperfections present in the aged copy. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in our edition. We do, however, repair the vast majority of imperfections successfully; any imperfections that remain are intentionally left to preserve the state of such historical works.
An unbeatable, pocket-sized guide to Hong Kong, packed with insider tips and ideas, colour maps, top 10 lists, and a laminated pull-out map - all designed to help you see the very best of Hong Kong. Take the historic tram up the Peak, ride the Star Ferry between Kowloon and Hong Kong Island, join the crowds at the Happy Valley Races, explore the buzzing night markets or browse in Tsim Sha Tsui´s designer stores. From Top 10 ways to experience real China to Top 10 things to do for free - discover the best of Hong Kong with this easy-to-use travel guide. Inside Top 10 Hong Kong: - Eleven easy-to-follow itineraries, perfect for a day trip, a weekend or a week - Top 10 lists showcase the best Hong Kong attractions, covering Central´s State Square, Stanley, the Tau Long Wan coastline and more - Free laminated pull-out map of Hong Kong, plus eleven colour neighbourhood maps - In-depth neighbourhood guides explore Hong Kong´s most interesting areas, with the best places for shopping, going out and sightseeing - Colour-coded chapters divided by area make it easy to find information quickly and plan your day - Essential travel tips including our expert choices of where to stay, eat, shop and sightsee, plus useful transport, visa and health information - Colour maps help you navigate with ease - Covers Hong Kong Island, Tsim Sha Tsui, Yau Ma Tei, Mong Kok and Prince Edward, New Kowloon, the New Territories, Outlying Islands, Macau, Shenzhen, Guangzhou and more Staying for longer and looking for a comprehensive guide to the mainland? Try our DK Eyewitness Travel Guide China. About DK Eyewitness Travel: DK´s Top 10 guides take the work out of planning a short trip, with easy-to-read maps, tips, and tours to inform and enrich your weekend trip or cultural break. DK is the world´s leading illustrated reference publisher, producing beautifully designed books for adults and children in over 120 countries.
It´s the dawn of a more democratic era in this extraordinary land, where the landscape is scattered with gilded pagodas and the traditional ways of Asia endure. Lonely Planet will get you to the heart of Myanmar, with amazing travel experiences and the best planning advice. Lonely Planet Myanmar (Burma) is your passport to the most relevant, up-to-date advice on what to see and skip, and what hidden discoveries await you. Be dazzled by Buddhist architecture in Yangon, explore Bagan´s amazing plain of ancient temples, or hike to the floating gardens and markets of Inle Lake; all with your trusted travel companion. Get to the heart of Myanmar and begin your journey now! Inside Lonely Planet Myanmar (Burma) Travel Guide: - Colour maps and images throughout - Highlights and itineraries help you tailor your trip to your personal needs and interests - Insider tips to save time and money and get around like a local, avoiding crowds and trouble spots - Essential info at your fingertips - hours of operation, phone numbers, websites, transit tips, Prices - Honest reviews for all budgets - eating, sleeping, sight-seeing, going out, shopping, hidden gems that most guidebooks miss - Cultural insights give you a richer, more rewarding travel experience - history, religion, politics, cuisine, environment, wildlife, architecture, responsible travel, festivals, sport, traditional crafts, dance, theatre, music, literature, Cinema - Over 60 maps Coverage Includes: Yangon, Southern Myanmar, Bagan, Central Myanmar, Yangon-Mandalay Highway, Temples of Bagan, Eastern Myanmar, Inle Lake, Mandalay, Northern Myanmar, Lashio, Myitkyina, Western Myanmar and more