´Online Shopping´ Customer Satisfaction and Loyalty in Norway:Good service, good earning in a country rich of oil resource Pervaiz Ali, Sudha Sankaran
Consumer e-satisfaction towards online apparel shopping: Female market: Dhapinder Cheema
The Relationship between Service Environment and Consumer Satisfaction:Mediated by Hedonic and Utilitarian Shopping Value Shisok Kim
User Satisfaction Toward Design and Facilities of The Baby Room:In Klang Valley, Malaysia Shopping Center Y. M Yeong
A BMW in a Costco parking lot? A working class family with a 50-inch plasma TV? What´s going on in the mind of the new consumer? Today´s consumers can seem impossible to understand, and even harder to please. For instance, the average mall shopper will spend about $100, then leave when she hits that limit. She´ll probably buy shoes rather than clothing, because she doesn´t want to think about her dress size. And the store most likely to get her money isn´t the one with the nicest display or the deepest discounts, it´s the one closest to her parking spot. In his consulting with dozens of leading companies, Michael J. Silverstein has interviewed thousands of customers, extracting fascinating patterns about what really drives their purchase decisions. His first book, the acclaimed best seller Trading Up, has taught a generation of marketers about the ´´new luxury´´ phenomenon, and why consumers will happily pay a steep premium for goods and services that are emotionally satisfying, from golf clubs to bathroom fixtures to beauty products. But Trading Up revealed only part of the story of the new consumer. The same middle-class people who are happily trading up at Victoria´s Secret and Panera are going on treasure hunts at Costco and Home Depot. And they are often getting as much emotional satisfaction in the discount stores as in the luxury stores. Treasure Hunt shows how even the most mundane shopping, for things like paper towels and pet food, has become an adventure rather than a tedious chore. 1. Language: English. Narrator: John H. Mayer. Audio sample: http://samples.audible.de/bk/rand/000827/bk_rand_000827_sample.mp3. Digital audiobook in aax.
The retail world is undergoing a fundamental transformation. Rapidly evolving technology, globalization, and a saturated marketplace offer consumers instant access to thousands of equally compelling products and services, creating unprecedented levels of expectation. The impact of these changes is so profound that 50 percent of today´s retailers and consumer companies will not survive it. Traditional business models will become extinct, and the relationship between vendors and consumers will shift dramatically. Here, industry experts Robin Lewis and Michael Dart identify the forces behind these changes and look at the retail heroes of today and tomorrow to see how their business models are responding to the modern marketplace. They profile industry giants such as VF Corporation (owner of Wrangler and The North Face), Starbucks, and Ralph Lauren, as well as cutting-edge favorites like Apple, Gilt Groupe, and Amazon, to uncover why some retailers are so successful at reaching today´s increasingly elusive and demanding customer while others miss the mark by a mile. What they find are three crucial factors that determine whether businesses win or lose: Neurological Connectivity - creating an addictive, irresistible shopping experience, from preshopping anticipation to consumption satisfaction Preemptive Distribution - using all possible distribution platforms to access consumers ahead of the competition Value Chain Control - vertically integrating control of a company´s entire value chain, from creation through point of sale, for maximum delivery on the brand promise This essential formula, Lewis and Dart argue, is responsible for virtually every retail success story of the past few decades. So while the landscape may never look the same, The New Rules of Retail gives business leaders the tools they need to not only survive, but thrive. 1. Language: English. Narrator: Brian O´Neill. Audio sample: http://samples.audible.de/bk/adbl/002919/bk_adbl_002919_sample.mp3. Digital audiobook in aax.
Meet Tony Hill´s most twisted adversary - a killer with a shopping list of victims, driven by the most perverted of desires. The murder and mutilation of teenager Jennifer Maidment is horrific enough on its own. But it´s not long before Tony realises it´s just the start of a brutal and ruthless campaign that´s targeting an apparently unconnected group of young people. Tony battles to find the answers that will give him personal and professional satisfaction in his most testing investigation yet. 1. Language: English. Narrator: Saul Reichlin. Audio sample: http://samples.audible.de/bk/howe/002417/bk_howe_002417_sample.mp3. Digital audiobook in aax.
EXCLUSIVE TO DOWNLOAD: Includes an interview with Val McDermid discussing Fever of the Bone. ´You should have been a detective. If there´s one thing the last year has proved, it´s how good you are at finding things out. Not simple things. Hard things. Things that nobody is supposed to be able to find out. Things that are buried so deep nobody even thinks twice about them. The sort of things that turn people´s lives inside out once they´re exposed.´ Meet Tony Hill´s most twisted adversary - a killer with a shopping list of victims, a killer unmoved by youth and innocence, a killer driven by the most perverted of desires. The murder and mutilation of teenager Jennifer Maidment is horrific enough on its own. But it´s not long before Tony realises it´s just the start of a brutal and ruthless campaign that´s targeting an apparently unconnected group of young people. Struggling with the newly awakened ghosts of his own past and desperate for distraction in his work, Tony battles to find the answers that will give him personal and professional satisfaction in his most testing investigation yet. 1. Language: English. Narrator: Michael Maloney. Audio sample: http://samples.audible.de/bk/twuk/000248/bk_twuk_000248_sample.mp3. Digital audiobook in aax.
You might not think it, but home stores carry all the furniture you´d find in a show room; it´s just not assembled yet. Black & Decker Readymade Home Furniture shows you how.You can find just about any furnishing imaginable in the aisles of the home goods store?coffee tables, wine racks, chandeliers?with just a little assembly (and creativity) required. In Black & Decker Readymade Home Furniture, you will learn how to re-imagine the big-box building center as a source for stylish, customized home furnishings that are inexpensive and easy to make yourself.Metal connectors, pipes and ductwork, rope, sheet goods, glass, and all varieties of hardware are just a few of the ingredients you can shop for to turn yourself into a furniture maker?without the need to buy a lot of woodworking tools and learn complicated joinery.Inside this book, you will find a wealth of insightful information on how to convert everyday building materials into fine furnishings, along with 24 projects, complete with instructions to get you started. Unique and custom styles and colors, durability (select the quality materials you want), low cost, and a sense of satisfaction are just a few of the benefits you will experience by doing your furniture shopping at your home center or hardware store.A few of the demonstration projects included in Black & Decker Readymade Home Furniture are:Shoe rack from concrete forming tubesCopper pipe tubing pot rackNuts-and-bolt candle holderDoor desk made with axe handle legsModern media center from angle iron and melamine boardDoor handle coat rackDuctwork coffee tableBagged concrete plantersFaux rock and pump waterfallGrab your tools, because it´s time to get creative! One trip to the home center will save you a dozen to the furniture showroom; not to mention time, money, and having to deal with salesmen.